Last week I attended the Telecoms Outsourcing Conf in Amsterdam. As always at these events there was a mixed bag of speakers and presentations. On balance it was worth the trip. As always it is a pity there wasn't a few more customer organisations speaking.
Most notable feature of the whole conference was the extent to which outsourcing 'chat' has now become grounded in reality. There was some talk about the 'size' of the outsourcing market and the extent to which it will 'transform' business globally. but I got a real sense that most participants were really just interested in the practical aspects. There was an acceptance that 'pure' outsourcing is a rarity - but that real benefits accrue from 'out-tasking' or even just adopting some of the best practices of an outsourcing business model.
Notably strong speakers at the event were Oliver Coughlan from O2 Ireland and VS Shridar from Tata Consulting. Oliver gave a refreshingly honest account of the decision making process within O2 Ireland in relationt to outsourcing. It was clear to all that a clear focus on 'core' activity was key to O2's decision. There was much less emphasis on cost than one might expect from reading popular media. Oliver also gave a very clear sense of the people focus that makes O2 one of Ireland's best employers. This focus on people's welfare was reflected in the approach they have taken to outsourcing.
On the Provider side VS really showed why India is a service powerhouse. Whilst his meticulous attention to detail might be difficult on a Friday afternoon - it demonstrated that these guys have no interest in 'chatting' about generic high level MBA type benefits. there is real expertise which can be used to improve speed of delivery and efficiency. VS is a guy who you can take seriously when he says they are trying to build value as well as just reduce cost. As he said when they win business there is no opportunity to cut cost - they must be remain competitive by adding value.
As for Amsterdam.....well lets just say it is a real pity to have fly across Europe and then have a conference in an airport hotel.
Traoloch
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